Refund policy

Refunds & Returns

If for any issues you have found the item faulty or damaged during transit please get in touch with us as soon as you receive the goods so we can make it right at info@flockofknitters.co.nz in the first instance.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the details of purchase. We can give a credit or refund less shipping costs. We abide by all rules under the Consumer Guarantees Act.

Unfortunately, we cannot accept returns on sale items or gift cards.

We do not give refunds on change of mind orders.