FAQs

Shipping

For all our products we have stock on hand in Auckland and ship from Auckland. We make an effort to pack and ship the same or next working day. Tracking details will be emailed & updates provided along the way so you are kept up to date. Delivery of your item is always tracked and usually takes 1-4 days per individual courier company's service level agreements. 

Shipping is only available NZ wide.

$5 flat rate NZ residential shipping for orders $39 and under

$9 flat rate NZ rural shipping for orders $39 and under. Orders over $39 NZ rural addresses is $4.

 

FREE Shipping

Orders over $39 NZ residential is Free

 

 

Returns/Issues

If for any issues you have found the item faulty or damaged during transit please get in touch with us as soon as you receive the goods so we can make it right at info@flockofknitters.co.nz.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the details of purchase. We can give a credit or refund less shipping costs.

Unfortunately, we cannot accept returns on sale items or gift cards.

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